Complaints Handling Process

We aim to deal with any complaints promptly, fairly, openly and effectively. We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

 

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure on the following link.

Our complaints procedure.

Making a complaint will not affect how we handle your case.

BRIAN COULTER

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552 Harrow Road, London W9 3QG

Tel: 0203 7738 738 | Fax: 0207 2219 399 | Email: info@alexandershaw.co.uk 

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For more information on how we use your data, you can read our Privacy Policy. 

Alexander Shaw is a trading name of Alexander Shaw Solicitors Limited which is a limited company registered in England and Wales with registered number 10995674. Alexander Shaw Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority number 643633.

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